Part I · Chapter 1, 2, 3, 4, 5, 6, 7, 8 + Appendices A-D
The current web release introduces RSF's problem definition and framework architecture, publishes all six capability-domain chapters, and provides supporting appendices for standards mapping, 4S adoption logic, innovation positioning, and glossary terminology.
Chapter Release Path
This path describes how RSF white paper chapters and supporting materials will be released over time.
Released · Chapter 1
RSF Framework — General Overview: five capability-layer needs, three-layer nesting model, scope and usage.
Released · Chapter 2
Six Capability Domains — Overview and Relationship Map: domain definitions, service scenario mapping, four-layer technical architecture mapping, and certification growth pathway.
Released · Appendices A-D
Standards mapping, 4S adoption logic, innovation contribution, competitive positioning, and glossary.
Released · Chapter 3
Domain 1 · Service Lifecycle Management: five-phase lifecycle model, incident-response improvement loop, documentation/configuration baselines, and KPI framework.
Released · Chapter 4
Domain 2 · Fault Diagnosis & Technical Support: four-layer stratified diagnosis, diagnostic-tool capability, intermittent-fault analysis, root-cause closure, technical escalation, and KPI framework.
Released · Chapter 5
Domain 3 · Remote Service & Digital Operations: secure remote access, robot digital twins, operations data, predictive and prescriptive maintenance, OTA management, edge-cloud collaboration, remote delivery, and KPI framework.
Released · Chapter 6
Domain 4 · SLA Design & Service Commitment: OEE-centered metrics, four-tier SLA products, assurance strategies, performance tracking, compensation, RaaS, joint review, and KPI framework.
Released · Chapter 7
Domain 5 · Cross-Platform Service Procedures: platform classification, UCSP, platform-specific procedures, engineer capability, heterogeneous-fleet management, standardisation evolution, and KPI framework.
Released · Chapter 8
Domain 6 · AI/ML System Service Methods: AI dual roles, component and fault classification, model evaluation, MLOps, AI-enabled service delivery, data governance, compliance, and KPI framework.
Later
Chapter 9 certification/ATC details, service templates, and RFCs.
Planned RFC Topics
RFC topics are published for review, comments, and pilot feedback. Early participants can register interest before each RFC is opened.
RFC 0001 · Service lifecycle model
Stage gates, lifecycle records, configuration baselines, and service documentation.
RFC 0002 · Six capability domains
Public feedback on domain boundaries, technical-layer mapping, and inter-domain service scenarios.
RFC 0003 · Certification levels
Professional, Specialist, Expert, and Master tier definitions and authorization boundaries.
RFC 0004 · Service provider network
Manufacturer-service-provider coordination, review participation, and pilot pathways.